Attempting to recover the balance from the resident before filing a claim is a required part of the claims process. It ensures that claims are only submitted to Jetty after reasonable efforts have been made to collect the outstanding balance directly from the resident. Selecting ‘Yes’ confirms that you've taken the necessary steps to recover the funds prior to filing the claim.
If you haven't yet tried to recover the balance from the resident, you will need to do so before proceeding with the claim submission to Jetty. This helps avoid unnecessary delays.