Filing and managing claims with Jetty
- How do I find the Partner Portal?
- Who has access to the Partner Portal?
- Can I request access to the Partner Portal?
- How do I log into the Partner Portal?
- What should I do if the Partner Portal isn’t loading?
- What if I never received a one-time passcode?
- What if I cannot sign up using my email address?
- Where can I find the Certificate ID?
- Why am I asked if an attempt to recover the balance from a resident has been made?
- What are some examples of additional supporting documents?
- How can I navigate to the Express form?
- Where can I find the certificate ID?
- What should I do if the information is not what I was expecting?
- How and where does Jetty fetch the documents?
- What should I do if I get a pending submission message?
- What is the claims management feature?
- Does Jetty pay the full bond amount, and do you pay Jetty a fee out of the amount recovered?
- What if I receive an error message that the format is not matched?
- Why am I asked if the resident balance has been sent to a collections agency?
- Why do I need to upload the complete Lease Agreement?
- What is the Express Form?
- Why do I need to enter a Certificate ID?
- What documents are required to file a claim?
- How do I update prefilled information?
- What should I expect once a claim is submitted?
- What claims are visible to me?
- When will the community see a claims payment?
- What if I receive an error message that the policy is not found?
- Why do I need to upload the final statement agreement?
- Who has access to this version?