If asked to upload proof of 1st-party recovery, this is a necessary step to demonstrate that you have made genuine attempts to collect the outstanding balance from the resident before escalating the issue to a claim. This documentation serves as evidence of your efforts to recover the debt directly, such as receipts, correspondence, or payment plans.
Providing this proof helps ensure that your claim aligns with Jetty’s policies, showing that reasonable measures have been taken prior to filing. It also facilitates a smoother claims process by verifying that the claim is valid and reduces potential delays or complications.