To check the status of a claim you filed through the Partner Portal, reply to the email confirmation Jetty sent when you submitted the claim. This will connect you directly with your Claims 'Adjuster' (that's the technical term for someone who handles a claim) who can provide updates and assistance.
Claims are paid within 5 to 7 business days on average. If there’s a delay in processing your claim, Jetty will reach out to you with next steps.